RAMP AI

Terms of Service

Last updated: June 4, 2026

1. Agreement to Terms

These Terms of Service ("Terms") form a binding legal agreement between you ("Customer," "you," or "your") and Marketing RAMP LLC ("Company," "we," "us," or "our"), the operator of the RAMP AI platform (the "Services"). By creating an account, accessing the Services, or otherwise using anything we make available, you agree to these Terms. If you do not agree, you must not use the Services.

You represent that you are at least 18 years old and have the authority to bind the entity you represent (if any) to these Terms.

2. Description of Services

RAMP AI is an AI-powered business operating platform that includes:

3. AI Disclaimer

The Services include artificial intelligence (AI) features. AI is fallible. Outputs from AI agents — including but not limited to written content, recommendations, decisions, analyses, project plans, and actions taken in connected accounts — may be inaccurate, incomplete, biased, or otherwise unsuitable for your situation.

All decisions you, your team, or your designees make based on AI output are your sole responsibility. The Company is not liable for any loss, damage, lost revenue, missed opportunity, regulatory violation, contractual breach, or other harm arising from your use of, or reliance on, any AI output produced by the Services.

You agree to independently review and verify any AI output before acting on it, particularly in regulated, financial, legal, medical, or otherwise consequential contexts.

4. Data Access and Monitoring

You authorize the Company to access, view, store, process, and use all data flowing through the Services, including:

We use this data to (a) operate, maintain, debug, and improve the Services; (b) train and refine AI agent behavior; (c) provide support; (d) detect abuse or security incidents; and (e) promote, market, and improve services offered by Built By Love.

Third-party integration data. When you connect a third-party account, you grant the Services (and the AI agents within them) authority to read, write, and act on data within that account according to the permissions you grant. Actions taken by AI agents in connected accounts are your responsibility — including (without limitation) ad spend changes, message sends, contact deletions, pipeline updates, and budget reallocations.

4.1 Per-User Activity Attribution

Where enabled, the Services may display individual usage activity (for example: "Agent X used by [user name]: $Y of compute this period") to designated workspace administrators within your organization. By using the Services as a member of a workspace, you acknowledge that your individual usage activity may be visible to your organization's designated administrators. The Company does not share this individual user-level data with parties outside your workspace except as described in Section 3 (Data Sharing) of our Privacy Policy.

4.2 Aggregated Insights and Operational Intelligence

Our AI agents may compile summarized insights, performance trends, and operational recommendations based on aggregated workspace activity (without disclosing the substantive content of communications). These summaries may be reviewed by Built By Love personnel for the purpose of (a) identifying opportunities to better serve your account, (b) improving the Services, and (c) informing service offerings appropriate for your needs.

5. User Responsibilities

You are responsible for:

6. Subscription Plans and Billing

Available plans are populated from the live platform and currently include:

Subscription fees are billed in advance through Stripe in U.S. dollars and recur monthly until cancelled. By providing payment information you authorize the Company to charge the applicable fee, plus any taxes, on each renewal date.

6.1 Usage Allowances and Overage Billing

Each plan includes a monthly compute allowance covering AI agent processing, integrations, storage, and other metered resources. Your current usage is visible at all times in your admin dashboard.

By default, your account is enrolled in overage billing. If your usage exceeds your plan's allowance, your account continues to function uninterrupted and overage charges accrue at the rates published in your admin dashboard, billed weekly through Stripe at the close of each billing week.

You will receive proactive notifications at 75%, 90%, and 100% of your allowance via email and in-app, including projected end-of-period usage where sufficient data exists. At each notification you may:

These choices are always available in your admin dashboard with one-click self-service controls — you do not need to contact support to change overage settings.

If you opt out of overage billing and reach your allowance, your account will pause new AI agent activity until your next billing period or until you turn overages back on or upgrade. Existing data, dashboards, history, and read-only features remain fully accessible during a paused state.

6.2 RAMP CRM Limits

RAMP CRM is included with all plans subject to contact, email send, and seat limits described in Settings → My Account → Billing within the platform. Additional CRM capacity may be purchased through that same path.

6.3 Price Changes

We may change prices with at least 30 days' written notice (email or in-app). Continued use after the notice period constitutes acceptance of the new price.

7. Cancellation and Refunds

Cancellation. You may cancel your subscription at any time through Admin Panel → Plan & Billing → Cancel Subscription in the platform. Cancellation takes effect at the end of your then-current billing period; you retain full access until that date.

7.1 Refund Policy

(a) Within 14 days of initial purchase. If you cancel within fourteen (14) days of your first paid subscription charge and have not used the Services in a material way (defined as making fewer than 20 AI agent requests across your account), we will issue a full refund of that initial charge upon request to support@theramp.ai.

(b) Pro-rated refunds for service failures. If a material defect in the Services causes a documented loss of access exceeding seventy-two (72) consecutive hours during a billing period, we will issue a pro-rated credit equal to the affected portion of that billing period upon request.

(c) Discretionary refunds and credits. Outside of (a) and (b), refunds are issued at the Company's reasonable discretion based on the specific circumstances. We may issue partial refunds, account credits, or service extensions on a case-by-case basis. Requests should be sent to support@theramp.ai with a brief description of the issue. While we cannot guarantee a refund in every case, we will respond to every request within five business days.

(d) Chargebacks and disputed charges. Nothing in this Agreement waives your right to dispute a charge with your card issuer or financial institution. We expect you to contact us first at support@theramp.ai so we can attempt to resolve the issue directly — initiating a chargeback without first contacting us may result in account suspension pending resolution. We reserve the right to provide documentation of services delivered in response to chargeback disputes.

(e) Final at expiration. Subscription fees for billing periods more than fourteen (14) days past the charge date, outside of (a) and (b) above, are considered final.

7.2 Data Export and Retention After Cancellation

Upon cancellation, you retain access to the Services until the end of your then-current billing period. After that, your workspace is deactivated.

Data export. Exporting your data before cancellation is your responsibility. We provide self-service export tools within the platform. If you require assistance exporting data, the Company may, at its discretion, perform an assisted export for an additional fee — requests must be made through #bbl-support or by emailing support@theramp.ai.

Data retention. After cancellation, we retain your account data for 90 days, during which you may reactivate or request an assisted export. After that period, your data may be permanently deleted from our active systems (backups may persist for an additional reasonable period for disaster-recovery purposes).

8. Intellectual Property

The Services, including all software, models, content, design, trademarks, and documentation, are owned by the Company or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely as permitted by these Terms.

You retain ownership of the content you upload or create within the Services ("Customer Content"). You grant the Company a worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Content as necessary to provide the Services and as further described in Section 4.

9. Dispute Resolution

WAIVER OF RIGHT TO SUE IN COURT. By agreeing to these Terms, you and the Company each waive the right to a trial by jury and to bring claims in court (except as provided below).

WAIVER OF CLASS ACTION. You and the Company each agree that any dispute will be resolved on an individual basis only. Class actions, class arbitrations, and representative actions are waived.

Step 1 — Support resolution. Before initiating arbitration, you agree to first contact support@theramp.ai and allow the Company at least 30 days to resolve the dispute informally.

Step 2 — Binding arbitration. If the dispute is not resolved within that period, it shall be finally settled by binding arbitration administered by a recognized U.S. arbitration provider, with the arbitration to take place in San Diego.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. For any matter that cannot be arbitrated (such as injunctive relief), exclusive jurisdiction lies in the state and federal courts located in San Diego County, California, and you consent to personal jurisdiction there.

10. Limitation of Liability

To the maximum extent permitted by law, the Company's total cumulative liability arising out of or relating to the Services or these Terms shall not exceed the total amount paid by you to the Company in the three (3) months immediately preceding the event giving rise to the claim.

In no event shall the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities — even if advised of the possibility of such damages.

The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, employees, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Services, (b) your Customer Content, (c) actions taken by AI agents on your behalf or in your connected accounts, (d) your breach of these Terms, or (e) your violation of any law or the rights of any third party.

11.5 Mutual Standard of Communication

(a) Defamation and false statements. You agree not to make, publish, or distribute any statement about the Company, its services, employees, or affiliates that you know to be false, that recklessly disregards the truth, or that constitutes defamation under applicable law. This obligation is mutual; the Company agrees to the same standard with respect to you.

(b) Preservation of honest feedback. This section does not restrict, and shall not be interpreted to restrict, your right to:

Nothing in this Section overrides any rights you may have under the federal Consumer Review Fairness Act (15 U.S.C. § 45b), Section 7 of the National Labor Relations Act, or any other applicable law protecting good-faith consumer or worker speech.

(c) Non-public-attack obligation. Both parties agree that disputes about the Services are best resolved directly. Before publishing public statements specifically intended to harm the other party's commercial reputation, each party agrees to make a reasonable effort to resolve the underlying issue through the support channels described in Section 9.

12. Modifications

We may modify these Terms or the Services from time to time. Material changes will be communicated with at least 30 days' notice (email or in-app). Your continued use after the notice period constitutes acceptance. If you do not accept the modifications, your sole remedy is to cancel.

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable.

14. Entire Agreement

These Terms (together with the Privacy Policy and any order forms or plan-specific terms) constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous agreements, communications, or understandings.

15. Contact

Marketing RAMP LLC
San Diego, California
Email: support@theramp.ai